Hi! I’m Mayra.
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Epic Systems
June 2019-Present
• Documented 10-20 bugs per month found in the software using an internal issue tracker.
• Designed 3 rounds of usability studies for 3-5 end users to provide feedback on a new user interface that would cause a significant change in workflows.
• Balanced coordination and testing of 2-3 enhancement projects per quarter along with testing dozens of software fixes.
• Collaborated 3-4 times a week with software developers, customer support, and management on every part of the SDLC.
• Led quarterly meetings to add customer-requested development to the future roadmap, increasing end user loyalty and satisfaction.
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• To Provide Value: After three years of ensuring the highest quality in healthcare software, I’ve come to realize how driven I am by doing work with a bigger purpose.
• Continuous Improvement: Processes and protocols only work when they are up to date with modern expectations and actually producing the needed solutions. I love to work with the people who are looking to use the Next Big Thing - and get it to them.
• Details in the Data: You will know something is working when the numbers prove it. I think it’s important to identify the criteria that measure success and find ways to track them for the most definitive answer to “How is my product doing?”